Our shipping policy

At Granite Factory Direct, we strive to provide our customers with a seamless shopping experience, including clear and reliable shipping policies. Below are the details regarding our shipping procedures:

Shipping Options

  1. Standard Shipping:
    • Delivery within 5-15 business days.
    • Larger orders may take longer.
    • Available for orders within the continental United States.
  2. Expedited Shipping:
    • Delivery within 2-3 business days.
    • Available for an additional fee. Please contact customer service for rates.
  3. Local Pickup:
    • Customers in the vicinity can opt for local pickup at our factory location. Please arrange a pickup time in advance.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of the order and the destination.
  • For larger orders or special requirements, please contact our customer service for a custom quote.

Order Processing

  • Orders are typically processed within 1-3 business days.
  • You will receive an email confirmation once your order has been shipped, including tracking information.

Damaged Goods

  • Inspect your shipment upon arrival. If you notice any damage, please take photos and contact us within 48 hours.
  • We will work with you to resolve any issues, including replacements or refunds where applicable.

Delivery Issues

  • If you experience any delivery issues, such as delays or incorrect shipments, please reach out to our customer service team for assistance.
  • We are committed to ensuring your satisfaction and will do our best to resolve any problems promptly.

International Shipping

  • Currently, we only ship within the continental United States. For inquiries about international shipping, please contact us directly.

Customer Service

If you have any questions or concerns regarding our shipping policy or your order, please contact our customer service team:

  • Phone: (858) 597-0025
  • Email: granitefd@gmail.com
  • Hours: Monday to Friday 8:00am to 4:30pm, Saturday 8:00am to 3:00pm

Thank you for choosing Granite Factory Direct! We appreciate your business and look forward to serving you.

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Granite Factory Direct (GFD) is a company that specializes in the design, manufacture, and distribution of high-quality granite and quartz countertops, as well as shaker style cabinets. As a granite and quartz countertop wholesaler and shaker style cabinet wholesaler, we offer a wide range of products to retailers, contractors, and other businesses in need of cabinetry and countertop solutions.

Granite Factory Direct sources our granite and quartz materials from quarries around the world, selecting only the highest quality stones to ensure durability, beauty, and functionality. Our countertops are available in a variety of colors and patterns, and can be customized to fit specific project requirements. We use advanced fabrication techniques to ensure precision and accuracy in the production of its countertops, resulting in high quality products that meet strict industry standards.

In addition to its countertop offerings, we also offers shaker style cabinets made from high quality materials such as birchwood, hardwood, and plywood. We use advanced manufacturing techniques to ensure precision and accuracy in the production of its cabinets, resulting in high-quality products that meet strict industry standards. Our cabinets are available in a variety of finishes such as natural wood, painted, or stained, and can be customized to fit specific project requirements.

We provide design assistance, installation guidance, and ongoing support to help its customers succeed in their business. We are committed to providing exceptional customer service, with knowledgeable and friendly staff who can answer questions and provide guidance on selecting the right cabinets and countertops for each customer's needs.

Granite Factory Direct is a top choice for businesses looking for high-quality granite and quartz countertops, shaker style cabinets, and other cabinetry and countertop solutions. With a focus on quality, affordability, and customer satisfaction, the company is dedicated to providing the best possible experience for its customers.

WORLDWIDE IMPORTER

  • Our Mission

    GFD is dedicated to provide the highest customer service level to our customers with our high value-added products while creating opportunities and growth for members of the GFD Family.

  • Our Vision

    GFD’s vision is to become the leading global stone and cabinet supplier, and is aiming to continuously provide innovative products with highest quality and service level standards to meet our customers’ needs.

  • From Across the World

    We import high quality stone from quarries in Italy, Brazil, Norway, Africa, and India. Our high quality countertops and prefab stone slabs are perfect for kitchens, bathrooms and backwalls throughout your construction project.

  • Quality

    Our stone imports consist of the highest quality slabs and manufacturing processes in the industry. Cut with precision and engineered to last, with the maximum tarnish and scratch resistance available on the market.

  • Inspection

    Our slabs are quality inspected for defects and imperfections. All artificial surfaces are manufactured to strict quality standards. Blemishes, cracks, and voids have all been preprocessed with the least possibility of future damage.

  • Location

    Our local showroom and pickup facility is here in San Diego, in the Miramar area. We have the largest selection of stone countertops in San Diego.