Our shipping policy

At Granite Factory Direct, we strive to provide our customers with a seamless shopping experience, including clear and reliable shipping policies. Below are the details regarding our shipping procedures:

Shipping Options

  1. Standard Shipping:
    • Delivery within 5-15 business days.
    • Larger orders may take longer.
    • Available for orders within the continental United States.
  2. Expedited Shipping:
    • Delivery within 2-3 business days.
    • Available for an additional fee. Please contact customer service for rates.
  3. Local Pickup:
    • Customers in the vicinity can opt for local pickup at our factory location. Please arrange a pickup time in advance.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of the order and the destination.
  • For larger orders or special requirements, please contact our customer service for a custom quote.

Order Processing

  • Orders are typically processed within 1-3 business days.
  • You will receive an email confirmation once your order has been shipped, including tracking information.

Damaged Goods

  • Inspect your shipment upon arrival. If you notice any damage, please take photos and contact us within 48 hours.
  • We will work with you to resolve any issues, including replacements or refunds where applicable.

Delivery Issues

  • If you experience any delivery issues, such as delays or incorrect shipments, please reach out to our customer service team for assistance.
  • We are committed to ensuring your satisfaction and will do our best to resolve any problems promptly.

International Shipping

  • Currently, we only ship within the continental United States. For inquiries about international shipping, please contact us directly.

Customer Service

If you have any questions or concerns regarding our shipping policy or your order, please contact our customer service team:

  • Phone: (858) 597-0025
  • Email: granitefd@gmail.com
  • Hours: Monday to Friday 8:00am to 4:30pm, Saturday 8:00am to 3:00pm

Thank you for choosing Granite Factory Direct! We appreciate your business and look forward to serving you.